Our Commitment to Privacy
Our Privacy Policy at Your HomeCare Solutions Pty Ltd demonstrates our dedication to safeguarding the privacy of personal information provided to us, whether offline or online, including through our website. We value your privacy and handle your personal information according to Australian Privacy laws. Your information enables us to deliver our services efficiently and may be disclosed when necessary for support or legal obligations. Your HomeCare Solutions safeguards your data. You can request access to or update your information anytime.
Personal Information:
We may collect various types of personal information about you, which may include your name, contact details (such as email address, mailing address, street address, and telephone number), age and/or date of birth, credit card or payment details (processed by our third-party payment processor or direct payment methods for private paying participants), preferences and opinions, information provided through customer surveys and reviews, details of products and services provided to you or inquired about, along with our responses, browser session and geographical location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and browsing behaviour, information about your access and use of our Site (including through Internet cookies), communications with our Site, browser and operating system types, and your Internet service provider's domain name, additional personal information provided directly or indirectly through your use of our Site, associated applications, social media platforms, and permitted accounts, and any other personal information requested by us, provided by you, or obtained from third parties.
Collection and Use of Personal Information:
The collection, usage, and disclosure of personal information by us serve the following purposes: Facilitating your access and utilisation of our Site, associated applications, and associated social media platforms. Initiating contact and communication with you. Internal record-keeping, administrative tasks, as well as invoicing and billing processes. Conducting analytics, market research, and business development endeavours, aimed at enhancing the functionality and performance of our Site, associated applications, and associated social media platforms. Fulfilling our legal obligations and addressing any disputes that may arise.
Disclosure of personal information to third parties:
We may disclose personal information to various entities, including our employees, contractors, and related entities. Additionally, in the event of a transfer of our business or assets, personal information may be disclosed to the acquiring party in good faith. Credit reporting agencies, courts, tribunals, and regulatory authorities may receive personal information if there is a failure to pay for goods or services provided. Furthermore, disclosure to courts, tribunals, regulatory authorities, and law enforcement officers may occur as required by law, for actual or prospective legal proceedings, or to establish, exercise, or defend legal rights. Third parties, including agents or sub-contractors, may also receive personal information to assist in providing information, products, services, or direct marketing, potentially located or storing data outside of Australia. Additionally, third parties such as Google Analytics may collect and process data, potentially storing data outside of Australia. It's important to note that while providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles, and in such cases, they would not be accountable under the Privacy Act, limiting your ability to seek redress under it.
Your rights and controlling your personal information:
Choice and consent:
We urge you to thoroughly review this Privacy Policy. By entrusting us with your personal information, you willingly consent to its collection, retention, utilisation, and disclosure in accordance with this Privacy Policy. While providing personal information is voluntary, declining to do so may impact your ability to fully utilise this Site or access the products and services offered through it.
Information from third parties:
Should we receive personal information about you from a third party, we will safeguard it in accordance with the principles outlined in this Privacy Policy. If you are providing personal information about someone else as a third party, you affirm that you possess the individual's explicit consent to furnish such information to us.
Restriction:
If you have previously granted permission for us to utilise your personal information for direct marketing purposes, you maintain the right to alter your decision at any time by reaching out to us via the contact details provided below.
Access:
You hold the right to request details regarding the personal information we possess about you. Please note that an administrative fee may be applicable for furnishing such information.
Correction:
Should you believe that any information we retain about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please inform us using the contact details below. We are committed to promptly rectifying any inaccuracies, incompleteness, or misleading data upon discovery.
Complaints:
Should you wish to file a complaint regarding our handling of your personal information, kindly reach out to us using the contact information below, providing comprehensive details of the concern. We will promptly investigate your complaint and furnish you with a written response detailing the outcome of our investigation, along with the measures we intend to implement to address your complaint.
Storage and security:
We are dedicated to ensuring the security of the personal information we gather. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial measures. These measures aim to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
However, it's important to note that we cannot guarantee the absolute security of information transmitted to or by us over the Internet. The transmission and exchange of information occur at your own risk. While we take precautions to prevent unauthorised disclosures, we cannot guarantee that the personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.
Cookies and web beacons:
We occasionally utilise cookies on our Site. Cookies are text files stored in your computer's browser to retain your preferences. While cookies themselves do not reveal your email address or other personally identifiable information, they enable third parties like Google and Facebook to display our advertisements on your social media and online media feeds through targeted campaigns. Should you opt to provide personal information to our Site, it may be associated with the data stored in the cookie.
Links to other websites:
Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.